Get useful help without long back-and-forth
Choose the correct support channel and include the product name, version, website URL, screenshots, and the steps that cause the problem.
Choose the correct support route
Using the right route helps us understand your license, product version, and the type of assistance required.
Plugin and website support
Use the AdnanThemes support forum for FitCalc, FitNFO, BuildNFO, AreaIntelig, and other products sold or supported directly through this website.
- Installation and activation questions
- Feature setup and documentation questions
- Reproducible product bugs
- Account, download, and license questions
Hercules and Pro Soccer
For ThemeForest products, keep the purchase code and item version ready. Check the included documentation before opening a support request.
- Theme installation and demo import
- Required plugins and builder setup
- Theme-specific bugs
- Marketplace item updates
Include these details in every issue report
A complete first message usually produces a faster and more accurate answer.
Product details
Product name, exact version, Free or Pro edition, and where it was purchased or downloaded.
Website environment
WordPress version, PHP version, active builder, browser, and the important plugins involved.
Clear reproduction steps
Explain what you clicked, what you expected, what happened, and whether the issue is repeatable.
Evidence
Add screenshots, screen recording, error text, console message, or a temporary test URL when suitable.
Before opening a ticket
These checks solve many common WordPress setup problems.
Read the correct guide
Open the product documentation and confirm the required WordPress, PHP, plugin, and builder versions.
Clear all caches
Clear WordPress, server, CDN, browser, and builder-generated CSS caches, then test in a private browser window.
Check for conflicts safely
Use a staging site where possible, temporarily switch to a default theme, and deactivate unrelated plugins one at a time.