Clear refund rules for each purchase channel.
Refund eligibility depends on how and where a product or service was purchased. The product page, checkout, marketplace or written service agreement provides the most specific terms for that transaction.
Start with your purchase channel
AdnanThemes uses different legitimate sales channels. Before requesting a refund, identify whether the transaction was a direct software purchase, a marketplace purchase, or a custom service.
Direct digital products
For a direct software purchase, review the refund terms displayed for the specific product and checkout channel at the time of purchase. Those transaction-specific terms control eligibility, timing and process.
Marketplace purchases
ThemeForest, CodeCanyon and other marketplace transactions are handled under the marketplace’s own refund, payment and transaction rules.
Services and custom work
Custom development, consulting and other service work may use separate written scope, milestone, cancellation and refund terms agreed for that project.
How to request a review
Use the official AdnanThemes support or contact route and include the product or service name, order reference where available, purchase date, purchase channel and the outcome you are requesting. Do not send full payment-card details or account passwords.
1. Identify the transaction
Provide enough order information for the purchase to be matched to the correct product and channel.
2. Check the applicable terms
Review the product page, checkout receipt, marketplace listing or written service agreement for the transaction-specific refund terms.
3. Use the correct process
Direct purchases use the applicable direct support or checkout process. Marketplace purchases use the relevant marketplace process.
Support and fair review
If the concern is technical, you can contact support for setup guidance or troubleshooting. A support request does not create or replace refund rights; refund eligibility remains governed by the applicable transaction terms and any rights that cannot legally be excluded.
No invented guarantees
AdnanThemes does not present a site-wide refund period unless it is actually supported by the applicable product and checkout terms.
Protect sensitive information
Do not send passwords, full card details, private API keys, secret license credentials or unrelated customer data in a public support message.
Product-specific terms
If a checkout, marketplace or written agreement provides more specific terms for a transaction, those terms take priority for that purchase.