Protect your account, licenses and sensitive information.
AdnanThemes aims to collect only the information reasonably needed to provide products, support and services. Customers should also protect passwords, license credentials, API keys and payment information when contacting support.
Data minimization
Support and customer-service requests should include enough information to identify the product, purchase and issue, but should avoid unrelated or unnecessary sensitive information.
Order and product details
Product name, version, purchase channel, order reference and relevant technical details can help support identify the correct request.
Only necessary website details
Share only the environment, URL, screenshots or logs needed to explain the issue. Remove unrelated customer information where practical.
Avoid sensitive secrets
Do not send passwords, full payment-card data, private API keys, secret tokens or unrelated personal information in normal support messages.
Account and license safety
Account access and software licenses should be treated as private customer credentials.
Protect your login
Use a strong password and do not share your AdnanThemes, marketplace, hosting or checkout login through a public support thread.
Protect license credentials
Do not publish license keys, secret activation data or private download links in public messages or screenshots.
Verify account messages
If you receive an unexpected account, payment or license request, verify it through AdnanThemes.com before taking action.
Temporary access for troubleshooting
Some technical issues may require more detailed access to reproduce. If access is genuinely needed, support should request only the minimum access required for the task and customers should avoid sharing permanent administrator credentials where a safer temporary option is available.
Use temporary access where possible
Create a temporary user or staging environment rather than sharing a permanent primary administrator account.
Limit permissions
Grant only the permissions reasonably needed to investigate the reported issue.
Revoke after troubleshooting
Remove temporary users, rotate temporary passwords and revoke test credentials after the support task is complete.
Downloads, purchases and third-party systems
Direct checkout, marketplaces, hosting providers, payment services and external APIs may process account or transaction information under their own policies.
Direct software purchases
Where a direct product uses a licensing and checkout platform, order, license, download and renewal information may be handled by that configured system.
Marketplace purchases
ThemeForest, CodeCanyon and other marketplaces control their own customer accounts, purchase records and marketplace credentials.
External APIs
Products using third-party APIs may require customers to configure their own API credentials. Those credentials should be protected and managed according to the provider’s security guidance.