What to do after buying from AdnanThemes.
Your purchase channel determines where orders, licenses, downloads, invoices, renewals and refunds are managed. This guide helps you identify the correct route without exposing sensitive information.
Start with your purchase channel
AdnanThemes may sell or distribute products through its own website, direct software checkout or third-party marketplaces. The confirmation email, product page and purchase receipt should identify which system was used.
Website account orders
Applicable AdnanThemes website orders can appear in the WooCommerce My Account area with order and billing information supported by that website checkout.
Open My Account →Direct premium software
If a direct software product uses an external licensing and checkout system, license activation, downloads, renewals and billing may be managed through that system or the purchase email.
Marketplace purchases
ThemeForest, CodeCanyon and similar marketplace purchases remain in the customer’s marketplace account. Marketplace invoices, licenses and downloads are managed there.
Finding downloads and licenses
Use the original purchase email or account connected to the transaction. Do not assume every product will appear in the AdnanThemes WooCommerce account.
1. Check your purchase email
Look for the order confirmation, marketplace receipt or license message connected to the transaction.
2. Open the correct account
Use My Account for applicable website orders, the direct licensing platform for direct premium software where used, or the marketplace account for marketplace products.
3. Contact support if the route is unclear
Provide the product name, purchase date, purchase channel and order reference where available. Do not send full payment-card details or passwords.
Support, updates and refunds
Our standard support response target is 2–3 business days. Eligible direct AdnanThemes digital-product purchases include a 7-day money-back guarantee when the request is submitted within 7 calendar days of purchase. Marketplace and custom-service purchases follow their applicable terms.
Support
Use the Support Center for product setup, licensing, downloads, documented functionality and reproducible technical issues.
Support Center →Updates
Update access depends on the product, license, purchase channel and applicable marketplace or plan terms.
Maintenance & Updates →Refunds
Eligible direct digital-product purchases may use the 7-day guarantee. Marketplace refunds are handled under marketplace rules.
Refund Policy →Protect your account and purchase information
Support may ask for order or technical details, but private credentials should be protected.
Never send passwords publicly
Do not send account, hosting, marketplace or WordPress passwords in a normal public support message.
Do not send full card details
Support does not need full card numbers or security codes to identify a normal order issue.
Protect licenses and API keys
Do not publish private license keys, API tokens, secret credentials or private download links.
Data & Account Safety →