Clear help before and after purchase. Response timing varies by request, product and purchase channel; use the official Support Center for status and follow-up.
Use the right route for pre-sale questions, product support, licensing, downloads, marketplace purchases, and security concerns.
Support that matches how you purchased
AdnanThemes uses different sales channels, so support starts by identifying the product, version, and purchase source. This avoids sending customers through the wrong checkout or support process.
Product and account support
Use AdnanThemes support for directly supported products, licensing questions, downloads, setup issues, compatibility questions, and reproducible bugs.
- Installation and activation questions
- Feature setup and documentation
- Reproducible product bugs
- Account, download, and license questions
ThemeForest and marketplace products
Keep the marketplace order or purchase information and exact item version ready. Marketplace license, payment, and refund rules remain tied to the marketplace purchase.
- Theme installation and demo import
- Required plugins and builder setup
- Theme-specific bugs
- Marketplace item updates
Pre-sale reassurance
You do not need to purchase first to ask an important compatibility, licensing, or purchase-route question.
Compatibility questions
Ask whether the product is suitable for your WordPress setup, builder, use case, or workflow before buying.
License questions
Ask which license or plan fits the number of sites and intended use before checkout.
Purchase-route questions
If a product is sold through a marketplace or direct checkout, we can point you to the correct purchase path.
What happens after purchase
Open the Post-Purchase Guide for account, download, license, invoice, renewal and purchase-channel guidance.
Support response target: 2–3 business days for standard support requests. Complex issues may need additional investigation after the initial response.
The exact experience depends on the product and sales channel, but the customer path should remain clear.
1. Order confirmation
Your purchase record is created by the checkout or marketplace used for the transaction.
2. Download or product access
Where supported, the product download, account access, or license details are delivered through the configured sales system.
3. Installation and documentation
Use the product documentation and demo resources to install, configure, and understand the product.
4. Support and updates
For eligible products and active plans, support and update access follows the applicable product or marketplace terms.
What support includes, and what it does not
Refund eligibility depends on the applicable product, checkout, marketplace or written service terms. Support can help identify the correct route, but does not replace those transaction terms.
Clear boundaries protect both the customer and the support process.
Included support topics
Product installation, documented features, reproducible product bugs, license or download questions, and reasonable compatibility guidance.
Custom work is separate
New features, major redesigns, third-party customization, custom integrations, and unrelated website development may require a separate quote.
Third-party systems
Hosting, marketplaces, payment platforms, external APIs, and third-party plugins may have their own support and availability rules.
Include these details in every issue report
A complete first message helps us understand the problem without unnecessary back-and-forth.
Product details
Product name, exact version, Free or Pro edition, and where it was purchased or downloaded.
Website environment
WordPress version, PHP version, active builder, browser, and important plugins involved.
Reproduction steps
Explain what you clicked, what you expected, what happened, and whether the issue is repeatable.
Evidence
Add screenshots, screen recordings, error text, or a temporary test URL where suitable.