Answers about products, licenses, demos and support
These answers cover the main AdnanThemes storefront. Product-specific details on the relevant landing page, checkout, or marketplace listing take priority.
What does AdnanThemes sell?
AdnanThemes develops WordPress themes, plugins, AI and SaaS tools, and custom digital services. Some products are sold directly, some have free WordPress.org versions, and marketplace products may be sold through ThemeForest or another official marketplace.
Can I ask questions before buying?
Yes. Use the Support Center or Contact page for important compatibility, licensing, free-versus-premium, purchase-route, or setup questions before checkout.
Where can I see all themes and plugins?
Use the WordPress Themes and WordPress Plugins catalogue pages. Product cards can link to a full product page, live demo, documentation page, free version, or official marketplace listing.
Are there free versions?
Selected plugins may have a free WordPress.org edition. The product page explains what is included in Free and what requires Pro. A free version is not promised for every product.
How are direct premium plugins delivered?
The exact delivery method is shown on the product checkout. Where a product uses Freemius, the configured checkout can handle purchase confirmation, license delivery, downloads, renewals, and account-related access for that product.
Can I test a product before buying?
Use the live demo, free WordPress.org edition, screenshots, documentation, and feature comparison where available. A downloadable premium trial is only available when the specific product page says so.
What happens after purchase?
Your purchase record is created by the checkout or marketplace used for the order. Depending on the product, you then receive the applicable download, license or account access, documentation, and support route.
Do you offer refunds?
Refund eligibility depends on the purchase channel and the terms shown for that transaction. Direct checkout terms apply to direct purchases, marketplace rules apply to marketplace purchases, and custom services may use separate written terms.
How quickly does support respond?
Support requests are handled through the official Support Center according to the published Service Standards; response timing can vary by request and purchase channel. Complex technical issues may require additional investigation after the initial response.
What does standard product support cover?
Standard support can cover documented features, installation guidance, reproducible product bugs, license or download questions, and reasonable compatibility help. New features, major redesigns, third-party customization, and custom integrations may require separate paid work.
What information should I include in a support request?
Include the product name and version, WordPress and PHP versions, website URL, builder, relevant plugins, screenshots, error text, and exact reproduction steps. Never post passwords, full card details, API keys, license secrets, or private customer data publicly.
How do I receive updates?
Marketplace products receive updates through the applicable marketplace workflow. Direct plugins may use their configured licensing and updater system. Free plugins can receive updates through WordPress.org.
How can I verify AdnanThemes before buying?
Use the Trust Center to review public ThemeForest and WordPress.org profiles, security information, licensing, refund, privacy, support, and purchase guidance.