Documentation home › Hosting and Troubleshooting
Check your hosting environment
- Use Tools → Site Health → Info to collect your real WordPress, PHP and server configuration.
- Use a PHP version supported by your installed WordPress and plugin versions (Washlora needs PHP 8.0 or newer). Test upgrades on staging.
- For large imports or editor sessions, ask your host for 256 MB or more of PHP memory and an execution allowance of around 300 seconds.
- Set
upload_max_filesizeandpost_max_sizeabove the actual ZIP size, and confirm there is enough disk space for media imports. - Confirm HTTPS, image processing, ZIP extraction and outbound download support with your host.
- Keep a host-level error log available when you diagnose timeouts, and do not display PHP errors to visitors.
Troubleshooting by symptom
Start with the layer responsible for the problem, then change one thing at a time.
| Symptom | What to check |
|---|---|
| Theme upload says the stylesheet is missing | You uploaded the complete download. Upload the installable theme ZIP that contains style.css. |
| Missing or unavailable section | Activate Washlora Native Layouts and the page's original editor. Do not convert the page blindly. |
| Raw shortcode or a blank function | Check the companion plugin (Washlora Core) and the feature plugin behind it. For WPBakery pages confirm WPBakery and Washlora Native Layouts are active. |
| Wrong homepage | Review Settings → Reading and the last demo selection. |
| Changed colour not visible | Check Niche identity, Niche design and the section's own tone before the global options. Then clear page and CDN caches. |
| 404 after changing links | Confirm the page exists, then save Settings → Permalinks once. Check for media or page slug conflicts. |
| Import timeout | Inspect host logs, ZIP size, memory and time limits. Restore staging before repeating a partial import. |
| Niche list or native template missing in the importer | Install the matching demo content package first or contact support. |
| No email arrives for a booking | Washlora does not send booking, quote or recurring-pickup emails. Open the stored request records instead, or add your own notification workflow. |
| Generator reports a missing template | Install that niche's native templates, preview a new plan and review the warnings. Expired plans must be previewed again. |
| Empty niche shop | Confirm products are published, visible and assigned to the niche. See Commerce Studio. |
| Stale Elementor styles | Use Elementor's cache and regeneration tools, then clear the site cache. |