Goal
Keep the desired outcome visible.
Support, monitoring and day-to-day technology operations for growing teams.
Give users a clear place for day-to-day IT issues.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.

Watch important systems and service health.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.
Manage access and common user lifecycle tasks.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.

Keep workplace technology easier to support.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.
Plan software and system maintenance.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.

Maintain recovery paths for important data and services.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.
Help organize third-party technology relationships.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.

Connect short-term support with longer-term decisions.
Keep the desired outcome visible.
Use a clear, reviewable delivery approach.
Make support and responsibility explicit.