Craft
Keep materials and process visible.
Restoration, polishing and maintenance service information with honest assessment language.
Assess construction and condition before quoting.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.

Explain replacement or repair options accurately.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.
Present the actual service scope.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.

Describe repair where seams or uppers allow it.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.
Offer appropriate finish and conditioning services.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.

Set realistic expectations for worn leather.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.
Use real workshop schedules, not demo promises.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.

Explain how to maintain the repaired pair.
Keep materials and process visible.
Use real service and size information.
Make long-term maintenance easy to understand.