Help center
Questions customers usually ask before booking.
Keep important policy, pricing and service answers easy to find.
How does pickup and delivery work?
Choose a convenient collection time, prepare your laundry, and the team returns it after cleaning and finishing.
Can delicate garments be cleaned?
Yes. Delicate items can be separated and handled with a care method suited to the fabric and label instructions.
What is the typical turnaround time?
Standard orders can be planned around a practical service window, while urgent or specialty items may require more time.
Do you support commercial accounts?
Yes. The demo includes service structures for hotels, restaurants, gyms, clinics, offices and other recurring accounts.
How is pricing calculated?
Pricing can be set by weight, item, bag, order or custom commercial quote using the Washlora Core package fields.
Can I show service areas on the website?
Yes. The Contact and Pickup sections are designed to display coverage areas, hours and location information.
Before pickup
Customers can be guided on pockets, special instructions, separated delicate items and stain notes.
During cleaning
Explain sorting, care-label review, cleaning methods and how special instructions are handled.
Commercial accounts
Use the FAQ area to explain recurring schedules, invoices, minimum volumes and account support.
Service area and timing
Share collection zones, operating hours and turnaround expectations that match the real business.
Payments and pricing
Explain accepted payment methods, rate types, extra services and any applicable minimum order.
Demo answers should always be replaced with the actual operating policy before a customer website goes live.