Order help
Tracking, delivery, returns and payment questions.
Fashion & Apparel · Contact
Customer care with a fashion focus.
Order help, fit guidance, product questions and partnership enquiries all have a clear route.
01 · Choose a route
Get to the right team faster.
Styling advice
Fit, outfit pairing, fabric and occasion guidance.
Business enquiries
Wholesale, press, collaborations and partnerships.
02 · Styling advice
Ask before you guess.
For fit questions, include the product name, usual size and the fit you prefer. For outfit questions, mention the occasion and what you already plan to wear.
03 · Order support
Include the details that matter.
Order number, email address, item name and a short explanation usually give customer care enough context to solve the issue without unnecessary back-and-forth.
04 · Response expectations
Set clear service windows.
Order issues
Prioritize time-sensitive delivery or payment problems.
Product advice
Answer fit and styling questions with useful context.
Partnerships
Route commercial enquiries to a separate workflow.
05 · Partnerships
Press, wholesale and collaborations.
Keep business enquiries separate from customer service so both receive the right attention.
06 · Message checklist
Send enough context the first time.
Use your order number where relevant, name the product, explain the issue clearly and add photos only when they help show a fit, damage or product concern.
07 · Self service
Need a quick answer first?
Check the Fashion & Apparel FAQ for common order, delivery and sizing questions.