{"id":4795,"date":"2026-07-22T08:50:24","date_gmt":"2026-07-22T08:50:24","guid":{"rendered":"https:\/\/adnanthemes.com\/hercules\/support\/"},"modified":"2026-07-25T16:12:35","modified_gmt":"2026-07-25T16:12:35","slug":"support","status":"publish","type":"page","link":"https:\/\/adnanthemes.com\/hercules\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div class=\"hsupport\" id=\"hsupport\">\n\n\t\t\t\n\t\t\t<header class=\"hsupport__head\">\n\t\t\t\t<div>\n\t\t\t\t\t<span class=\"hsupport__eyebrow\">AdnanThemes Support<\/span>\n\t\t\t\t\t<h2 class=\"hsupport__title\">How can we help?<\/h2>\n\t\t\t\t\t<p class=\"hsupport__lede\">Ask a question before you buy, or open a support ticket if you already own Hercules. Every ticket is tracked and answered by email.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<ul class=\"hsupport__stats\">\n\t\t\t\t\t<li><strong>2 business days<\/strong><span>Average first reply<\/span><\/li>\n\t\t\t\t\t<li><strong>Mon \u2013 Fri<\/strong><span>Support hours<\/span><\/li>\n\t\t\t\t\t<li><strong>20 languages<\/strong><span><a href=\"https:\/\/adnanthemes.com\/hercules\/documentation\/\">Read the docs<\/a><\/span><\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/header>\n\n\t\t\t<div class=\"hsupport__tabs\" role=\"tablist\">\n\t\t\t\t<button id=\"hsupport-tab-presale\" class=\"hsupport__tab is-active\" role=\"tab\" aria-selected=\"true\" aria-controls=\"hsupport-presale\" tabindex=\"0\" data-panel=\"presale\">Pre-sale question<\/button>\n\t\t\t\t<button id=\"hsupport-tab-aftersale\" class=\"hsupport__tab\" role=\"tab\" aria-selected=\"false\" aria-controls=\"hsupport-aftersale\" tabindex=\"-1\" data-panel=\"aftersale\">I own Hercules<\/button>\n\t\t\t\t<button id=\"hsupport-tab-track\" class=\"hsupport__tab\" role=\"tab\" aria-selected=\"false\" aria-controls=\"hsupport-track\" tabindex=\"-1\" data-panel=\"track\">Track a ticket<\/button>\n\t\t\t<\/div>\n\n\t\t\t<section class=\"hsupport__panel is-active\" id=\"hsupport-presale\" role=\"tabpanel\" aria-labelledby=\"hsupport-tab-presale\">\n\t\t\t\t<p class=\"hsupport__hint\">Not a customer yet? Ask anything about features, compatibility or licensing. No purchase code needed.<\/p>\n\t\t\t\t<form class=\"hsupport__form\" method=\"post\" action=\"https:\/\/adnanthemes.com\/hercules\/wp-admin\/admin-post.php\">\n\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"hercules_suite_submit_ticket\">\n\t\t\t\t\t<input type=\"hidden\" name=\"hercules_ticket_nonce\" value=\"f5d1914d8d\">\n\t\t\t\t\t<input type=\"hidden\" name=\"ticket_order\" value=\"PRE-SALE\">\n\t\t\t\t\t<div class=\"hsupport__grid\">\n\t\t\t\t\t\t<label><span>Your name *<\/span><input type=\"text\" name=\"ticket_name\" autocomplete=\"name\" aria-label=\"Your name\" required><\/label>\n\t\t\t\t\t\t<label><span>Email *<\/span><input type=\"email\" name=\"ticket_email\" autocomplete=\"email\" aria-label=\"Email\" required><\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<label><span>Subject *<\/span><input type=\"text\" name=\"ticket_subject\" aria-label=\"Subject\" value=\"[Hercules WordPress Theme] [Pre-sale] \" required><\/label>\n\t\t\t\t\t<label><span>Your question *<\/span><textarea name=\"ticket_message\" aria-label=\"Your question\" rows=\"6\" required placeholder=\"Tell us what you would like Hercules to do\u2026\"><\/textarea><\/label>\n\t\t\t\t\t<button type=\"submit\" class=\"hsupport__submit\">Send question<\/button>\n\t\t\t\t<\/form>\n\t\t\t<\/section>\n\n\t\t\t<section class=\"hsupport__panel\" id=\"hsupport-aftersale\" role=\"tabpanel\" aria-labelledby=\"hsupport-tab-aftersale\" hidden>\n\t\t\t\t<p class=\"hsupport__hint\">Already a customer? Include your ThemeForest purchase code so we can verify your support period and reply faster.<\/p>\n\t\t\t\t<form class=\"hsupport__form\" method=\"post\" action=\"https:\/\/adnanthemes.com\/hercules\/wp-admin\/admin-post.php\">\n\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"hercules_suite_submit_ticket\">\n\t\t\t\t\t<input type=\"hidden\" name=\"hercules_ticket_nonce\" value=\"f5d1914d8d\">\n\t\t\t\t\t<div class=\"hsupport__grid\">\n\t\t\t\t\t\t<label><span>Your name *<\/span><input type=\"text\" name=\"ticket_name\" autocomplete=\"name\" aria-label=\"Your name\" required><\/label>\n\t\t\t\t\t\t<label><span>Email *<\/span><input type=\"email\" name=\"ticket_email\" autocomplete=\"email\" aria-label=\"Email\" required><\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"hsupport__grid\">\n\t\t\t\t\t\t<label><span>Purchase code *<\/span><input type=\"text\" name=\"ticket_order\" aria-label=\"Purchase code\" required placeholder=\"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx\"><\/label>\n\t\t\t\t\t\t<label><span>Your site URL<\/span><input type=\"url\" name=\"ticket_site\" autocomplete=\"url\" aria-label=\"Your site URL\" placeholder=\"https:\/\/\"><\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<label><span>Subject *<\/span><input type=\"text\" name=\"ticket_subject\" aria-label=\"Subject\" value=\"[Hercules WordPress Theme] [Theme Buyer] \" required><\/label>\n\t\t\t\t\t<label><span>Describe the issue *<\/span><textarea name=\"ticket_message\" aria-label=\"Describe the issue\" rows=\"7\" required placeholder=\"What you expected, what happened, and the steps to reproduce it. Include your WordPress, PHP and theme versions.\"><\/textarea><\/label>\n\t\t\t\t\t<button type=\"submit\" class=\"hsupport__submit\">Open support ticket<\/button>\n\t\t\t\t<\/form>\n\t\t\t<\/section>\n\n\t\t\t<section class=\"hsupport__panel\" id=\"hsupport-track\" role=\"tabpanel\" aria-labelledby=\"hsupport-tab-track\" hidden>\n\t\t\t\t<p class=\"hsupport__hint\">Your ticket link was emailed to you when the ticket was created. Paste the ticket number and token below to reopen the conversation.<\/p>\n\t\t\t\t<form class=\"hsupport__form\" method=\"get\" action=\"\">\n\t\t\t\t\t<div class=\"hsupport__grid\">\n\t\t\t\t\t\t<label><span>Ticket number *<\/span><input type=\"number\" name=\"ticket_id\" aria-label=\"Ticket number\" required min=\"1\"><\/label>\n\t\t\t\t\t\t<label><span>Ticket token *<\/span><input type=\"text\" name=\"ticket_token\" aria-label=\"Ticket token\" required><\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<button type=\"submit\" class=\"hsupport__submit\">Open my ticket<\/button>\n\t\t\t\t<\/form>\n\t\t\t<\/section>\n\n\t\t\t<div class=\"hsupport__faqs\">\n\t\t\t\t<div class=\"hsupport__faq-col\">\n\t\t\t\t\t<h3>Before you buy<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>Which page builders does Hercules support?<\/summary><p>Elementor, WPBakery, Gutenberg and the classic WordPress editor. You choose one builder during setup and only that package is imported, so nothing conflicts.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>How many demos are included?<\/summary><p>Twenty niche demos covering gyms, personal trainers, CrossFit, yoga, pilates, boxing, football, multi-sport clubs, rehabilitation, nutrition and more. Each has its own header, footer, blog layout and colour treatment.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>Is WooCommerce required?<\/summary><p>No. WooCommerce is optional. The theme works without it, and the shop demo only appears if you install and import it.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>Does it support RTL and translation?<\/summary><p>Yes. The theme ships an RTL stylesheet and a .pot file, and the documentation itself is available in twenty languages including Arabic, Hebrew, Urdu and Persian.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>Can I use my own content instead of the demo?<\/summary><p>Yes. Demo import is optional. Every page is editable in your chosen builder, and placeholder images are used so nothing licensed is left behind.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>What do I need on my hosting?<\/summary><p>WordPress 6.0 or newer and PHP 8.0 or newer. We recommend 256MB PHP memory and a 64MB upload limit for a smooth demo import.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"hsupport__faq-col\">\n\t\t\t\t\t<h3>After your purchase<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>Where do I find my purchase code?<\/summary><p>Sign in to ThemeForest, open Downloads, use the Download menu next to Hercules and choose &quot;License certificate &amp; purchase code&quot;. The code looks like 8 groups of characters separated by hyphens.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>How long does support take?<\/summary><p>Tickets are answered within two business days. Support hours are Monday to Friday, excluding public holidays.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>What does item support cover?<\/summary><p>Answering questions about theme features, help with reported bugs, and updates for as long as your support period is active.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>What is not covered?<\/summary><p>Customisation beyond the theme options, third-party plugin conflicts, hosting or server configuration, and installing WordPress itself. We will still point you in the right direction where we can.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>How do I update the theme safely?<\/summary><p>Take a backup, then upload the new version or use the Envato Market plugin. Your content and theme options are preserved. Never edit theme files directly \u2014 use a child theme.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t\t\t<details class=\"hsupport__faq\"><summary>The demo import stalled. What now?<\/summary><p>Raise your PHP memory limit and max execution time, deactivate caching plugins, and retry. Import one builder package only. Full steps are in the documentation.<\/p><\/details>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"AdnanThemes Support How can we help? Ask a question before you buy, or open a support ticket if you already own Hercules. Every ticket is tracked and answered by email. 2 business daysAverage first reply Mon \u2013 FriSupport hours 20 languagesRead the docs Pre-sale question I own Hercules Track a ticket Not a customer yet? [...]","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"hercules-suite-fullwidth.php","meta":{"_hercules_seo_title":"Hercules Theme Support Tickets | AdnanThemes","_hercules_seo_description":"Open a Hercules support ticket and keep customer and support replies together in one secure discussion thread.","_hercules_header_layout_id":0,"_hercules_footer_layout_id":0,"_hercules_page_builder":"gutenberg","footnotes":""},"class_list":["post-4795","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/adnanthemes.com\/hercules\/wp-json\/wp\/v2\/pages\/4795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adnanthemes.com\/hercules\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adnanthemes.com\/hercules\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/adnanthemes.com\/hercules\/wp-json\/wp\/v2\/comments?post=4795"}],"version-history":[{"count":2,"href":"https:\/\/adnanthemes.com\/hercules\/wp-json\/wp\/v2\/pages\/4795\/revisions"}],"predecessor-version":[{"id":5051,"href":"https:\/\/adnanthemes.com\/hercules\/wp-json\/wp\/v2\/pages\/4795\/revisions\/5051"}],"wp:attachment":[{"href":"https:\/\/adnanthemes.com\/hercules\/wp-json\/wp\/v2\/media?parent=4795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}